Smart Tech is Top Online Marketing Trend for 2014

Sorry for the absence. I'm back in time to kick off the New Year with the hottest online marketing trends for 2014.

The 2014 marketing prediction articles are circulating right and left this week. This article by Entrepreneur listed  the top 10 hottest trends for the upcoming year. Smart objects take the number two spot on their list. It seems like smart technology took 2013 by storm with companies launching their latest and greatest mobile device, tablet, etc. We saw the launch of the iPhone 5 this year and Apple has announced they will launch their iPhone 6 in the fall.

Technology seems to be leaning towards sci-fi trends such as watches that double as a computer/smart phone. One of the latest trends is Google Glass. Last year, Google launched these funky wearable glasses (which look like space age sunglasses) that double as a basic computer. Google is expected to launch a better and more improved (and less expensive) version this year, but it's not expected to be released until May.

Other hot tech trends that will help online marketers target the mobile/smart crowd:

• iPhones & iPads will have bigger displays
• Smartwatches 
• Smartphones to be improved with better high-resolution & curved displays

Keep "smart objects" in mind when developing your online marketing strategy this year. Make sure that your online marketing campaigns and content read well and look good on mobile/smart devices. Build websites that are mobile and user-friendly, and understand how your smart tech audiences think and act. They are busy and on-the-go, and they want information that's quickly accessible. Also, make sure to get on board with a smart device - yes, it's time to get rid of that outdated flip phone and join the 21st century.

Wishing you much success & prosperity in 2014! 
-Therese

What Are The Biggest Mistakes Entrepreneurs Make?

Thanks again to Mike from the Toilet Paper Entrepreneur for including me in the line-up this week. I tackled the question - what are the biggest mistakes entrepreneurs make?

My answer: 

 

"Entrepreneurs Need To Take A Proactive Approach To Marketing

The biggest mistake entrepreneurs make is taking a reactive approach to their marketing. Entrepreneurs need to be constantly marketing and networking. They wait until they are in the red to make drastic changes to their marketing strategies. Entrepreneurs need to revise and update their marketing goals and objectives on a regular basis. Whether it's online or offline, proactive marketing is a must for entrepreneurs' success."

 

Mike featurs fantastic entrepeneurs on his blog. For more helpful entrepreneurial tips and hints, check out this week's blog post at the TP Entrepreneur. 

Word of Mouth Marketing Pays Big For Small Businesses

Word of mouth marketing...what would we do without it? Especially in these tough times as small businesses close their doors, word of mouth marketing pays big for business owners who compete daily for new customers just to stay ahead.

I live in a small town in the foothills of northern California. We have a few "box" stores here, but I try to support my local businesses as much as I can. Word of mouth marketing goes a long way in a small town and it pays (especially if I am your customer!)

My laptop took a nose dive last weekend, and I ended up buying a new laptop with upgraded 2011 technology. I could have easily bought the laptop online or at a box store, but based on 'word of mouth' from my mom (she bought the same laptop from a local computer store) I took my laptop into their store for a repair. First, they didn't charge me an arm and a leg just to look at my computer, and they figured out it was a failing hard drive. There was no hard pressure sales to upgrade my laptop (another plus in their favor), but they were running a sale this month on the exact laptop I wanted to purchase - great timing!

This local store gets an A plus - they understand the importance of word of mouth marketing and they practice what they preach. And my mom's "word" goes a long way since she used to teach college computer classes and has been around computers for a long time. As a result of my mom telling me about her great customer experience with this local computer store, I turned into a new customer who bought a laptop from them. That sale was based strictly on word of mouth marketing. Sure, I know about the store since I've had other family members take their computers there, but my purchasing decision was based on the positive experience my mom had with the store.

I'm not putting down box stores, but I've had less than favorable experiences with the larger corporate chains. If anything, these bigger chains could take a page or two from smaller businesses who know how to effectively market via word of mouth.

As a business owner myself, I am really busy so It's nice to know I can go to a local store if I run into any problems with my laptop. Not to mention, they threw in a discount card for their store.

As a result of my positive experience, I plan to write favorable online reviews about this local computer store to help spread the word. As important as social media marketing is for your small business, don't forget about your customers and word of mouth marketing. Look at your reviews online and remember to thank your customers for favorable reviews (and thank them in person too!) Word of mouth marketing could pay big for you in the near future.

I've been fortunate to receive referrals from past clients and landed new clients in the process. 

What has been your experiences with word of mouth marketing? Did word of mouth help land you new customers? Sales?

KFC Scholarship - Finger Licking Good Press

 

If I were to say Twitter and philanthropy, you would immediately think of KFC, right? No? Well you should, because the Kentucky Fried Chicken (KFC) restaurant chain recently awarded a $20,000 scholarship to a high school student based on a single tweet.

Amanda Russell of Long Beach, Calif. won the scholarship with the following tweet: “Hey Colonel! Your scholarship's the secret ingredient missing from my recipe for success! Got the grades, drive, just need cash!”

KFC’s Colonel’s Scholars’ Program awards 50 to 60 scholarships every year, but this was their first year to use Twitter as the main application tool. And now that the idea is out there, I don’t think it will be long before other companies jump on board with similar social media strategies.

This scholarship is a great example of how businesses can use social media to show their best side. Remember that terribly unhealthy sandwich KFC launched earlier this year - the Double Down? I bet you forgot! Because until I mentioned it, you thought how generous KFC is to Amanda Russell and dozens of young students every year.

And it’s not just because they awarded the scholarship, they also timed it perfectly for the holidays. The yearly cost of college is approximately $7,000 (and that’s not including private school tuitions!) So during this season of giving, KFC brought joy and cheer to one more family – I’m sure Amanda’s parents are doing the happy dance.  It’s a feel-good story that we all love to read during the holiday season.

Twitter not only helped KFC generate good press, but it helped generate good press about their good press! People are retweeting this story like crazy - including myself.   Speaking of KFC, they know how to kill two social media birds with one stone. Too tired to cook during the busy holiday season? Well, it’s only a small leap for a hungry tweeter to suggest KFC chicken for dinner! Smart move, KFC.

The KFC scholarship tweet is a true testament to how companies – especially restaurants - can really make a big publicity splash via social media. This scholarship was not “openly” advertised, yet over 2,800 students knew about it and applied.  A “non-marketed” campaign like the KFC scholarship probably would have failed in years past before social media. But now social media marketing makes it possible for companies to quickly generate publicity and spread goodwill to the masses - ‘tis the season!  

 

Savvy Social Media Apps for Newbie Social Networkers

This is one of the most comprehensive social media-specific blogs that review web applications, social networking tools, Twitter apps, etc. SocialWebtools- anything and everything you've ever wanted to know about social media tools is right at your cyber fingertips. After browsing this site, I realize I still have a LOT to learn about social media apps. However, this is a great place to start for newbies who don't know anything about social media tools or where to start.

Here are a few tips to consider when downloading social media apps.

• Make sure you are actually going to USE the app and think about if the tools/apps will really save you time with your social media goals. 
• Search online for more information about the apps to see if they are a good fit for you and your business.
• Don't jump on the apps bandwagon. Just because everyone is downloading trendy apps to their iPhone doesn't mean it's the best tool to use for your business goals. 
• Don't duplicate tools or apps - there are many apps that do the same exact thing so pick and choose accordingly.
• You don't have to spend hundreds on apps - there are plenty of free apps online so don't think you have to spend a ton of money for useful apps.
• Be careful when downloading web tools from sites - only download from trusted sites such as CNET (this site  has helpful software and apps reviews). 

How to Refresh Your Business Image in 5 Easy Steps

As I drove around my small northern California town this week, I noticed a lot of "Going Out of Business" signs. Unfortunately, this is the norm for many local, small businesses based on the U.S. economy. It's sad to see long-time businesses closing their doors.

What is really happening and why are these businesses closing up shop? Could they have saved their business? Was their marketing non-existent? Obviously, it comes down to dollars and cents. However, marketing is an integral part of any business - small, medium or large. But what does it take to shape things up on the business-front? Do what any celeb does who has taken a nose-dive in the public eye - re-invent yourself!

If you teeter on the edge of closing up shop, check out these five marketing steps and see where you stand. Could you do something different with your marketing strategies? Is it time to bite the marketing bullet and embrace change?

Last year, I helped one of my clients, a local tax & financial consultant, basically re-invent her business image. This marketing overhaul included working with a web designer to create a new company name, logo/slogan and brand-spanking new website. As the copywriter, I wrote strong, cohesive copy that tied back to her new branding.

What did she learn from "refreshing" her business image? After twenty plus years as a local tax & financial consultant, she wants to remain competitive in the local market and attract new clients/bring in new business. She realized her old name and slogan weren't working - it was time to spruce up and super-charge her image - and it's definitely working.

If your business teeters on the edge of closing up shop, check out these five easy marketing steps and see where your business stands.

1. Don't create a cryptic-sounding company name and slogan. If YOU read your slogan back to yourself and can't understand it, then it's definitely time to go back to the drawing board. If you have no idea what your company or slogan means, then how do you expect customers to understand what you're all about? What worked 30 years ago probably won't work in 2010. However, "don't fix what's not broken either" - if your slogan is what really makes your business, don't change just for change sake.

2. Apply the "KISS" rule to your marketing messages - whether it's an ad or tweet. Keep it short & simple.

3. Make your message sound believable and forget the hype - when you send out email campaigns, leave out the spam-sounding headlines. Don't make promises you can't keep and don't go overboard with the wording - goes back to the above "KISS" rule. Steer clear of confusing language and use easy-to-read bullet points and attractive graphics in your emails.

4. Be creative. Make your company look enticing & sound attractive - whether it's your store front window or marketing brochures. Would you shop at a store that promises quality merchandise but the brochure includes unappealing, washed-out photos of that same merchandise? I know I wouldn't shop there!

5. If your message sounds boring and uninteresting, forget holding customers' and clients' attention for long. As a copywriter, this is where I suggest descriptive words come into play. As a consumer, I'm more apt to check out a day spa that paints me a picture of "picturesque, meandering forested paths while sipping Earl Grey tea" as opposed to "kick back & check out our cool day spa in the mountains." Also, what you write in your marketing messages isn't about what YOU like or want - it's what interests your customers and what appeals to them.

It's time to get inside customers' and clients' heads - think about how to describe, promote and market your features, amenities, products and services that will keep you on the map - literally! With online marketing, it makes it SO easy to have a strong marketing presence between websites and social media. Use these tools to your advantage and don't let technology pass you by! It could be a matter of saving your business!



 

Why It's Time to Give up Toxic Gossip in the Professional World

This weekend I heard an excellent teleseminar presented by author and speaker, Susan Shapiro Barash, about how gossip damages friendships and relationships.  I've seen this happen on professional social networking sites such as LinkedIn. There is this constant  juvenile back stabbing mentality that is fueled by competition and jealousy - it just needs to STOP. I have written blog posts about this in the past and it's a topic that is not addressed enough.

We all have been the gossiper or the one being gossiped about at some point in our lives. Whether it's been in our social or profession circles, gossip is just toxic and hurts a lot of people and ruins reputations. 

Social media makes it easy for people to easily gossip about other companies, employees and clients. It's one thing to create a positive buzz about your products and services and company brand, but it's another to be a virtual gossip and slam other people and companies online. 

After listening to Susan, I realized that the tips she provided cross over to our professional relationships. It's time for the professional world to drop toxic gossip - "if you don't have anything to nice to say, don't say anything at all." I'm not advising against expressing your opinion or standing up for your beliefs and ethics. However, don't stoop to a negative level. If you earn a reputation as an online gossip (or even an offline gossip), no one will want to do business with you or buy your products or services - not to mention they will stop inviting you out to lunch!

Another tip: Take an inventory of your relationships. Are you hanging onto clients or colleagues who are toxic and aren't making a positive impact on your life or business? Ditch them! They will only drag you down in the end and think about your ROI - is it really worth their drama?

Think of it this way - would a good friend or ethical business colleague/client turn around and text something about you or post something in a group email IF they were a true friend or business partner? The answer is a resounding NO.

When it comes to gossip, it could potentially ruin a person's professional reputation - whether the rumor is unfounded or not. Think before you type (or speak). Would you want someone talking about you in an unfavorable way? We all are working hard to build our professional reputations. It doesn't help when someone gossips about you behind your back - whether online or offline.

Keep the online "word-of-mouth" clean, light and GOSSIP-FREE! Leave the gossip to the celebrity tabloids who have way too much time on their hands.